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Case Studies
Every engagement opens and closes on the same System Maturity Scorecard. We score your operations, build, then score again — so what you read here is measured, not claimed. Three founder-led businesses, and exactly what changed.
Meridian Interiors
Commercial interior fit-out · 18 staff
The business couldn’t grow past one person. Every quote, drawing and site variation waited on the founder, so the moment she travelled, projects stalled and handovers slipped. Discovery named the real cause: the business ran on her availability, not on documented systems.
A 10-week Systems Build fixed that — one quote-to-delivery handover, variation approval built into Finance, and a weekly management rhythm the team now owns.
Quotes go out and projects run to standard without her sign-off — and the margin that used to leak on unbilled variations is billed as a matter of course.
Keystone Property Group
Residential lettings & property management · 22 staff, 3 branches
Two branches ran like clockwork. The third nearly broke them. Standards slipped at the edges, problems got patched instead of solved, and decisions crept back onto the founder’s desk.
A monthly Ops Partnership reversed the drift — tracking the numbers that matter, keeping ownership clear as the team grew, and tightening workflows before they failed rather than after.
Six months on, performance holds month to month, every branch knows who owns what, and jobs move without anyone chasing.
Harvest & Co.
Specialty food manufacturer · 40 staff, 2 sites
Forty staff, two sites, and one bottleneck: the founder. Scheduling, quality calls, supplier fires — all of it still ran through him, and growth had hit the ceiling of his own hours.
Ops Leadership put a fractional COO in the operational seat — accountable for outcomes, not advice from the sidelines. Within the engagement the founder opened a new retail supply line while the business ran without him in it.
Operations have an owner now, and the founder leads the company instead of holding it together.